Returns and refunds

Changed your mind?

You have 14 days from the day your parcel arrives to tell us, and you do not need to give a reason. Use our withdrawal form or email info@tracktoolfactory.com with your order number and a line saying you would like to withdraw. You then have another 14 days to get the goods back to us.

What it costs

Return postage is yours, unless the part is faulty or we sent you the wrong one. You are welcome to unpack a part and handle it the way you would in a shop; if it has been used beyond that, we may deduct the drop in value from your refund.

Where to send it

TrackTool Factory, Attn: Returns Department, Sluispolderweg 7A, 1505 HJ Zaandam, the Netherlands. Please pop your order number in with it.

When you will get your money

We refund everything you paid, including the standard delivery charge, within 14 days of hearing from you. We may wait until the goods are back with us, or until you show us they are on their way, whichever comes first. It goes back the way you paid and it costs you nothing. If you return only part of an order the original delivery charge stays, and if you picked a delivery option dearer than our standard one, we refund the standard amount.

What cannot come back this way

Parts made to your specification or personalised for you, and sealed goods that cannot be returned for hygiene reasons once they are open. A faulty part is a different story — see damaged or missing.

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